Web app
Shell and route surfaces are responding.
Support is part of the operating surface.
Capture the workspace, active module, selected widget, plan status, diagnostics, and correlation ID in one DDK-owned support request flow.
Support intake
Service status
normal
API
Contract endpoints are available for MVP dogfood.
Billing sync
Provider sync is stale; internal BMA entitlements remain authoritative.
Backup readiness
Pilot backup/restore target is tracked before customer exposure.
Support history
| Request | Context | Priority | Status | Audit event |
|---|---|---|---|---|
| QuickBooks connector question | Financial BI / Integrations | Normal | Waiting DDK | support.created |
| CSV import mismatch | AR aging region | Normal | Resolved | support.closed |